/* U Good Protect support desk — page styles on top of ../styles.css tokens */
.sd-main{padding:118px 0 80px;min-height:70vh}
.sd-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:28px}
.sd-head h1{font-size:clamp(1.7rem,3.4vw,2.4rem)}
.sd-head .who{color:var(--muted);font-size:.92rem;margin-top:6px}
.sd-actions{display:flex;gap:10px;flex-wrap:wrap}
.sd-card{background:var(--panel);border:1px solid var(--line);border-radius:4px;padding:26px}
.sd-card+.sd-card{margin-top:18px}
.sd-narrow{max-width:520px;margin:0 auto}
.sd-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}
@media(max-width:700px){.sd-grid{grid-template-columns:1fr}}
.sd-hidden{display:none!important}
.sd-msg{margin-top:12px;font-size:.92rem;min-height:1.2em;color:var(--muted)}
.sd-msg.err{color:#ff8d7a}.sd-msg.ok{color:var(--green-bright)}
.sd-link{color:var(--teal-bright);cursor:pointer;background:none;border:0;font:inherit;padding:0}
.sd-link:hover{text-decoration:underline}
.sd-list{display:flex;flex-direction:column;gap:10px}
.sd-row{display:grid;grid-template-columns:92px 1fr auto;gap:14px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:4px;padding:14px 16px;cursor:pointer;transition:border-color .2s var(--ease)}
.sd-row:hover{border-color:var(--teal)}
.sd-row .no{font-family:'IBM Plex Mono',monospace;font-size:12px;color:var(--muted)}
.sd-row .ttl{font-weight:600;font-family:'Space Grotesk',sans-serif}
.sd-row .sub{color:var(--muted-dim);font-size:.82rem;margin-top:2px}
.sd-row .right{text-align:right;display:flex;flex-direction:column;gap:6px;align-items:flex-end}
@media(max-width:600px){.sd-row{grid-template-columns:1fr;gap:6px}.sd-row .right{flex-direction:row;align-items:center}}
.pill{display:inline-block;font-family:'IBM Plex Mono',monospace;font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;padding:4px 9px;border-radius:2px;border:1px solid var(--line);color:var(--muted)}
.pill.st-new,.pill.st-triaged{border-color:var(--teal);color:var(--teal-bright)}
.pill.st-scheduled,.pill.st-in_progress{border-color:var(--green);color:var(--green-bright)}
.pill.st-waiting_on_client{border-color:#d9a441;color:#e8bb5c}
.pill.st-resolved{border-color:var(--muted);color:var(--white)}
.pill.st-closed{border-color:var(--line);color:var(--muted-dim)}
.pill.pr-P1{background:#5a1a12;border-color:#a33a2a;color:#ffb3a5}
.pill.pr-P2{background:#4a3410;border-color:#a3741f;color:#f0c66b}
.pill.pr-P3{border-color:var(--teal);color:var(--teal-bright)}
.pill.pr-P4{color:var(--muted)}
.sd-filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px;align-items:center}
.sd-filters select{background:var(--black);border:1px solid var(--line);color:var(--white);padding:9px 12px;border-radius:2px;font:inherit;font-size:.9rem}
.sd-empty{color:var(--muted);padding:30px;text-align:center;border:1px dashed var(--line);border-radius:4px}
.urg{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
@media(max-width:600px){.urg{grid-template-columns:1fr}}
.urg label{display:block;border:1px solid var(--line);border-radius:3px;padding:12px 14px;cursor:pointer;background:var(--black)}
.urg label:has(input:checked){border-color:var(--green);box-shadow:0 0 0 2px rgba(159,197,57,.18)}
.urg input{margin-right:8px}
.urg b{font-family:'Space Grotesk',sans-serif}
.urg small{display:block;color:var(--muted);font-size:.8rem;margin-top:4px;line-height:1.4}
.tl{list-style:none;margin:0;padding:0;border-left:2px solid var(--line);margin-left:8px}
.tl li{position:relative;padding:0 0 18px 20px}
.tl li::before{content:"";position:absolute;left:-7px;top:6px;width:12px;height:12px;border-radius:50%;background:var(--panel);border:2px solid var(--teal)}
.tl li.admin::before{border-color:var(--green)}
.tl li.system::before{border-color:var(--muted-dim)}
.tl li.private{opacity:.8}
.tl .meta{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--muted);letter-spacing:.06em}
.tl .body{margin-top:5px;white-space:pre-wrap;line-height:1.55}
.tl .body.note{color:var(--muted)}
.att{display:flex;gap:10px;flex-wrap:wrap;margin-top:8px}
.att a{display:block;border:1px solid var(--line);border-radius:3px;overflow:hidden;background:var(--black)}
.att img{width:120px;height:90px;object-fit:cover;display:block}
.att .file{padding:12px 14px;font-size:.85rem;color:var(--teal-bright)}
.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 14px;font-size:.93rem}
.kv b{color:var(--muted);font-weight:500;font-family:'IBM Plex Mono',monospace;font-size:11px;letter-spacing:.1em;text-transform:uppercase;padding-top:3px}
.target{background:var(--panel-2);border-left:3px solid var(--green);padding:10px 14px;margin:14px 0;font-size:.9rem;color:var(--white)}
.sd-two{display:grid;grid-template-columns:1.4fr 1fr;gap:18px;align-items:start}
@media(max-width:900px){.sd-two{grid-template-columns:1fr}}
.sd-tabs{display:flex;gap:6px;margin-bottom:22px;border-bottom:1px solid var(--line)}
.sd-tabs button{background:none;border:0;color:var(--muted);font:inherit;font-family:'Space Grotesk',sans-serif;font-weight:600;padding:10px 14px;cursor:pointer;border-bottom:2px solid transparent}
.sd-tabs button.on{color:var(--white);border-bottom-color:var(--green)}
table.sd-table{width:100%;border-collapse:collapse;font-size:.9rem}
table.sd-table th{text-align:left;font-family:'IBM Plex Mono',monospace;font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line)}
table.sd-table td{padding:10px;border-bottom:1px solid var(--line-soft);vertical-align:top}
table.sd-table tr.clk{cursor:pointer}table.sd-table tr.clk:hover td{background:var(--panel-2)}
.chk{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:.9rem;margin:8px 0}
.btn.sm{padding:8px 14px;font-size:.8rem}
.nav-links a.active{color:var(--white)}